The terms and conditions below apply to all one-on-one or group coaching provided by Learn Thai from a White Guy, (LTfaWG) to any individual or organization (“the Client”) and constitute the contract for the service to be provided by LTfaWG for the Client. The term ‘coaching’ covers all types of coaching which may occur during a session, including, but not limited to Thai coaching, general language training, travel hacking, personal coaching, etc and where applicable includes mentoring or supervision services provided by LTfaWG or others. In return for the fees payable by the Client (or by a third party on their behalf), LTfaWG agrees to provide the service as described below and in accordance with the terms and conditions set out below. The Client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client). The date that the first paid coaching session takes place shall be deemed the start date for the service. Participation by any individual in the first paid coaching session constitutes acceptance of these terms and conditions.
Format of Sessions:
Online (via Google Meet, Zoom, Skype or similar platform) or in-person (when available) coaching sessions or other format as agreed. Unless otherwise agreed, the Client is responsible for calling LTfaWG at agreed time. LTfaWG is responsible for ensuring that he/she is available for consultation at the agreed time.
Session Length:
As agreed between LTfaWG and the Client.
Session Fee:
In accordance with LTfaWG’s current per session fee or fee for a program of sessions, or any other such fee as shall be agreed and notified to the Client. LTfaWG will confirm the fee in writing, usually by email, unless this is impractical. Number of sessions for which payment is required in advance: To be agreed before coaching sessions commence.
Additional Sessions:
LTfaWG may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where LTfaWG notifies the Client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
Dates and Times of Sessions:
The date and time of the first session and any subsequent session will be agreed between LTfaWG and the Client by phone or email and confirmed by LTfaWG by email. Sessions can only be rescheduled in accordance with the section in these terms and conditions headed “Rescheduling Sessions.” Payment Terms Fees can be paid online by debit or credit card or by bank transfer using the link provided on the invoice or as agreed upon between the Client and LTfaWG. Where receipts are requested by the Client, they will be sent by e-mail unless otherwise requested. Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by LTfaWG in advance of a coaching session LTfaWG is not obliged to provide the session. LTfaWG has a no refund policy for coaching sessions as a way of honoring the client’s commitment to personal development, informed decision-making, and accountability.
Between Sessions:
LTfaWG may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on the Client to complete these items of review work, but not doing will very likely slow the Client’s progress and/or achieving desired personal outcomes. Where possible, Clients are requested to submit any information requested by LTfaWG relating to assignments at least 24 hours before a coaching session. This will allow both the Client and Coach to prepare for the session. LTfaWG may provide feedback on completed assignments. The Client may contact LTfaWG by agreed upon messenger or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. how a Client reschedules a coaching session or make a payment). Additional coaching can also be provided between sessions. There may be an additional charge for this. LTfaWG will always advise a Client in advance if the nature of a Client’s contact is likely to incur an additional charge and no such charges will be imposed without the Client’s agreement. Rescheduling Sessions If a Client needs to reschedule a coaching session, they should provide at least 24 hours’ notice. No refunds will be given to Clients for unused coaching sessions. In exceptional circumstances LTfaWG may need to reschedule a coaching session. In those instances he will also give the Client 24 hours’ notice where practical. When a Client pays for a session or sessions in advance they must have coaching session(s) that they have paid for within the agreed amount of time (generally 3 or 6 months or as stated on their invoice) or their payment for services is forfeited. Confidentiality Personal information or business information supplied by Clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the Client’s prior permission, saved where required by law or where action might be necessary to prevent harm to the Client or someone else.
Early termination:
In exceptional circumstances, such as inappropriate behavior by the Client, actual or potential conflict of interest, or other reasons, LTfaWG can decide to terminate the service to the Client early or refuse or be unable to provide further coaching sessions to the Client. In such a circumstance the Client will be given reasonable notice of termination by LTfaWG where practicable and will be refunded any advance payments made for coaching sessions not yet provided. Responsibilities The Coach will seek to enable the Client to improve his/her proficiency with Thai language and to achieve the desired outcome(s). Remarkable results can be achieved where Clients follow a clear plan in a committed way. However, the Client has sole responsibility for taking important decisions in their life or study. The Coach has no liability for any loss incurred by any Client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the Client, whether justified or otherwise, to achieve a material improvement in quality of esteem, life, business or to achieve their desired outcomes or goals. Variation of Terms and Conditions Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both LTfaWG and the Client and confirmed by LTfaWG in writing by email. In other cases, LTfaWG may change any of these terms or conditions including the Per Session Fee by giving the Client two weeks’ notice in writing by e-mail of the change(s). If following receipt of such notification of change, the Client no longer wishes to proceed with further coaching sessions, s/he may withdraw from the service immediately by giving notice in writing by email. The Coach will determine if the Client is entitled to a refund and if so, how much. Such notice will be effective on receipt by LTfaWG.